At Lunavo Walk, we want your shopping experience to be simple and fair. Please review the following return and refund terms before submitting a request.
Return Period
You may request a return within 30 days of receiving your order.
Requests submitted after the 30-day return period may not qualify for return approval.
Items Eligible for Return
Returned items must meet the following conditions:
- The item has not been worn or used
- The item is in its original condition
- The item is clean and undamaged
- The item includes original packaging when available
- The return request has been approved by our support team
Shoes that show signs of wear, outdoor use, stains, odors, damage, or alteration may not be accepted.
Items That Cannot Be Returned
The following items are not eligible for return:
- Final sale items
- Gift cards
- Items damaged by customer use
- Items returned without prior approval
- Products with visible wear or missing important packaging
Starting a Return
To begin a return request, please contact us at:
Please provide:
- Your order number
- Your full name
- The email used when placing the order
- The product you want to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions if your return is approved.
Return Shipping Responsibility
Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Shipping fees paid at checkout are generally non-refundable unless the return is caused by an error on our side.
We suggest using a shipping method with tracking. Lunavo Walk is not responsible for returns that are lost or delayed during return shipment.
Refund Approval
After we receive your returned item, we will inspect it to confirm that it meets our return conditions.
If approved, your refund will be issued to the original payment method used at checkout.
Refund processing time may vary depending on your payment provider or bank.
Damaged, Defective, or Incorrect Products
Please inspect your order shortly after delivery.
If your item arrives damaged, defective, or different from what you ordered, email us at:
Include your order number and clear photos showing the problem. We will review the issue and help provide a solution.
Size or Color Exchanges
At this time, availability for direct exchanges may vary.
If you need a different size, color, or style, please contact us first. Our team will guide you through the best available option.
Order Cancellation
To request an order cancellation, email us as soon as possible at:
If the order has already been processed, packed, or shipped, cancellation may no longer be possible.