Shipping policy
This Shipping Policy explains the shipping options, costs, and estimated delivery times for orders placed on LunavoWalk.com.
Order Processing
Most orders are prepared and processed within 1–3 business days.
Business days do not include weekends or public holidays.
Please note that processing time is separate from delivery time. Delivery time begins after your package has been shipped.
Shipping Costs
Lunavo Walk offers the following shipping rates:
Standard Shipping: $5.95
Expedited Shipping: $9.95
Free Shipping: Orders over $60
Free shipping will be applied automatically at checkout when your order total qualifies.
Estimated Delivery
After processing, estimated delivery times are:
Standard Shipping: 15–25 business days
Expedited Shipping: 7–15 business days
These delivery times are estimates only and may vary depending on destination, carrier service, customs clearance, holidays, weather, or other shipping conditions.
Free Shipping Details
Orders over $60 qualify for free standard shipping.
The qualifying amount is based on the order total shown at checkout before or after discounts depending on the checkout system settings.
Tracking Your Order
When your order ships, tracking information may be sent to the email address used at checkout.
Tracking updates may take several days to appear after the package has been handed to the carrier.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address before submitting an order.
Lunavo Walk is not responsible for delivery issues caused by wrong, missing, or incomplete address details.
If you need to update your address, contact us immediately at:
We will try to assist, but address changes cannot be guaranteed once the order has started processing or has shipped.
Delivery Delays
Although we work with shipping partners to deliver orders as quickly as possible, delays can happen.
Possible causes include:
- Customs inspections
- Carrier delays
- Severe weather
- High seasonal shipping volume
- Public holidays
- Incorrect or incomplete delivery information
If your tracking has not updated for an extended period, please contact us and we will help review the order status.
Delivered But Not Received
If tracking shows delivered but you cannot find your package, please check around your delivery location, mailbox, front desk, neighbors, or local carrier office.
If you still cannot locate the package, contact us at:
Customs and Import Fees
For international shipments, customs duties, taxes, or import fees may apply depending on your country or region.
These charges are not controlled by Lunavo Walk and are the customer’s responsibility.